Política de reembolso

 

Thank you for purchasing our products (or subscribing to our services) on Shopivet.com. We offer a full money-back guarantee on all purchases made on our site, but under certain conditions..

We invite you to read the terms outlined in more detail below to understand the condition that applies to your case, following the correct procedure. If you are not satisfied with the product you purchased from us, please let us know..

 Our return and refund policy gives you 1 day to return or exchange an item purchased online with a valid receipt. You are eligible for a full refund within the first day of purchase, minus the cost of shipping and return. After the first day, we cannot offer you a refund or exchange..

Vaccines and medications cannot be returned, except if the return occurs at the same time as delivery for orders within the UAE only, as long as no time has passed since receipt and the delivery representative is still present, due to the sensitivity of these products and the necessary precautions to protect them from damage..

Fragile products or those sensitive to infection or weather conditions cannot be returned to ensure the safety of the creatures that will use them later. This includes, but is not limited to: glass bottles, medical liquid containers, laboratory supplies, sterile tubes or syringes, toys, clothing, Collar & Leashes, transport boxes and cages, houses, and any products that can break or be damaged during transport or storage.

We do not accept returns of custom-designed products (including special orders or personalized products), personal care products (such as cosmetics or clothing). We also do not accept returns of hazardous materials, or flammable liquids or gases, and we do not accept returns of spare parts.

We also cannot accept returns of discounted goods or gift cards.

International Orders cannot be returned if they have already been shipped. Clearing the Order from customs is the sole responsibility of the customer. Any customs duties, import taxes, or delays due to customs are borne by the customer, and Shopivet is not responsible for any delays or issues arising from customs clearance procedures in your country.

We encourage our customers to try the product (or service) on the first day after purchase to ensure it meets your needs. To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, additional items, manuals, and documents shipped with the product. If the product is returned unopened in the original box, we will replace it or offer you a refund based on the original payment method excluding any shipping or return fees. If you have any other questions or wish to request a refund, please do not hesitate to contact us..

Refunds (if applicable) Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund..

If your Order is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. The cost of returning the product will also be deducted according to the prescribed shipping and return costs.

 In some cases, only partial refunds are granted (if applicable): products with obvious signs of use; any item not in its original condition, is damaged or missing parts for reasons not due to our error..

Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@shopivet.com