FAQ

No, you don't need to. You can make purchases and check out as a guest each time. However, by creating an account with us, you will be able to order without having to enter your details every time you shop with us. You can register now, or you can start shopping first and create your account before checking out on the shopping cart page.

Please click on "Login / Register" followed by "Create Account" and fill in your personal details.

Shop for the products you want and add them to your shopping cart. When finished, you can proceed to your cart and checkout. Check and ensure all information is correct before confirming purchases and payment.

We accept credit and debit cards such as Visa and Mastercard, Apple Pay and Google Pay, and installments with Tabby and Tamara. We also accept Cash on Delivery.

Unfortunately, we cannot cancel an order once it has been submitted. This allows us to fulfill and prepare your orders efficiently and reduce errors. It is advisable to check your order before submitting it.

You can use the discount code when purchasing before completing the Check Out process by entering the discount code in the designated field.

After placing your order, you will receive a confirmation email from us to confirm receipt of your orders. However, please note that orders will only be shipped after the credit card payment is approved if payment is made by credit card and the billing and delivery addresses are verified. Alternatively, you can check the status of your order in "My account" if you are a registered user.

You will be able to add products as long as they are available. There may be a situation where the product is in someone else's shopping cart, and then the product status reflects as "temporarily unavailable".

Within the UAE, your order arrives in 2 to 3 business days depending on your city, and the courier will contact you to arrange delivery. Outside the UAE, orders arrive in 3 to 7 business days.

Yes, we ship to the GCC and most countries worldwide. Shipping cost depends on the order weight and destination and is shown before you pay. Customs duties and clearance fees in the destination country are paid by the customer.

Within the UAE, you can request a return or exchange within one day of receiving your order, provided the product is unopened in its original packaging. Medicines and vaccines can only be returned at the time of delivery while the courier is present. For full details, see our refund policy.

Yes. Shopivet is a licensed veterinary pharmacy, and all our products are original, imported through authorized agents and distributors, and medicines are kept under proper storage conditions.

Reach us on WhatsApp at 00971502907064 or by email at info@shopivet.com.