Return policy

 

Thank you for purchasing our products (or subscribing to our services) on Shopivet . We offer a full money-back guarantee on all purchases made on our site, but under certain conditions.

We invite you to read the conditions described in more detail below, to find out which one applies to your case, following the correct procedure. If you are not satisfied with the product you purchased from us, please let us know.

 Our Returns and Refunds Policy gives you 3 days to return or exchange an item purchased online with a valid receipt. You are eligible for a full refund within  three calendar days of purchase. After the third day period, we cannot offer you a refund or replacement.

Vaccines and medicines cannot be returned. This only happens if the return is at the same time as delivery. It is possible to return them as long as no time has passed since they were received and the delivery representative is still present, given the sensitivity of these products and the necessary precautions to protect them from damage..

Products that are fragile or sensitive to infection or weather factors cannot be returned in order to preserve the safety of the animals that will use later.

We encourage our customers to try the product (or service) in the first three days after purchase to ensure it meets your needs. To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, freebies, additional items, manuals and documentation that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on the original Check Out method excluding any shipping charges (other than the original invoiced shipping costs). If you have any further questions or would like to Order a refund, please do not hesitate to contact us.

Refunds (if applicable) Once your returned item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if your refund is approved or denied.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method Check Out within 14 calendar days. If you have paid for standard delivery of goods, the cost of standard delivery will also be refunded.

 In some cases, only partial refunds are granted (if applicable): Products with visible tags of use; . Any item that is not in its original condition, damaged or missing for reasons not due to our fault.

Late or missing refunds (if applicable) If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and haven't received your refund yet, please contact us at Finance@shopivet.com