Shipping policy

Shipping and delivery policy
Our first mission at Shopivet.com is to provide you with the best online shopping experience, and therefore we have facilitated the shipping and delivery process inside and outside the United Arab Emirates because your convenience is important to us. You can also contact our customer service team who will be happy to assist you at +971502907064 or by email at info@shopivet.com

Shipping to customers within the United Arab Emirates
Shopivet offers shipping service to all our customers in the United Arab Emirates within 1-2 business days from the date of purchase via the website, depending on your city. Delivery will be made to the address indicated in the purchase order and you will be contacted by the courier company to arrange a delivery date at a time convenient for you.

Payment upon receipt - inside the UAE only -
Please note that there will be a cash on delivery service, but we do not have on delivery card machine. If you want to pay by card, you can pay through the website upon request..

Shipping to customers in the Gulf Cooperation Council countries and all countries of the world
For all orders of GCC countries and all countries of the world, the calculation of the shipping cost depends on the weight of the products and the shipping distance, so the shipping cost will be added to the invoices / customer accounts according to the weight and distance shown in the purchase order.
All orders outside the UAE will take 3-5 working days to be delivered to the address and phone number shown on the purchase invoice. A shipment tracking number will be provided for all orders upon customer request.
** Orders will be shipped by different shipping companies depending on the location and time, and customers will be notified of this.
In some cases: the delivery service is within the borders of the main cities only, please contact us to confirm the order.

When will I receive the order?
We will deliver your order within 1-2 business days after:
• Confirmation of receipt of the amount in case of payment by Visa or MasterCard.
• After confirming the order by clicking on the link in the text message (or via a phone call) if you choose Cash on Delivery as the preferred payment method.
Then you don't need to wait long; The shipping company employee will call you on the phone number registered with us to coordinate with you on the date of receiving the shipment. It should be noted that the incoming calls to your phone must be answered so that the representative responsible for the delivery can coordinate with you on the date of receiving the order.

We are happy to always be in touch
Using your shipment tracking number, which you can use via the shipping company's website to follow up on the shipment status directly and know the current status of the shipment and the expected delivery time.

If you do not find a number to track your shipment, you will find the mobile phone number of the shipping company representative who is responsible for delivering the shipment to you - the representative will contact you to coordinate the delivery time of the order to your home. You can also log in to your own account on Shopivet.com to follow up on the status of your order.
You can also contact our customer service team who will be happy to assist you at +971502907064 or by email at info@shopivet.com

Cancellation Policy:
Shopivet is committed to providing exceptional and timely service. Unfortunately, when a customer cancels without giving sufficient notice, it prevents another customer from serving.

No-shows and late cancellations affect the quality of service while penalizing customers who may show up early and for these reasons Shopivet has implemented a cancellation policy that will be strictly adhered to.

Full Payment: Your registration is complete when we receive full payment. Payments can be online or in person. An online confirmation email will be sent to you at the time of registration and payment. This e-mail serves as a confirmation of your registration.

Cancellation Request: Cancellation requests can be submitted over the phone, email, online or in person. Please note that refunds will be processed with the original payment method. If you have any questions or concerns about our cancellation policy, please contact us at +971502907064 or by email at info@shopivet.com